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CALL COSTS

0800 and Freephone telephone numbers are a unique way for customers to contact you, as the customer/caller pays nothing for the call (as long as it is from a UK landline). You, the owner of the number, pay to receive calls.

The table below outlines the costs to the owner of the freephone number, associated with purchasing and using the different types of 0800/Freephone numbers:

 

NUMBER PRICING BAND
SETUP FEE
MONTHLY FEE
BUNDLED LANDLINE
MINUTES
COST OF EXCESS
LANDLINE MINUTES
STANDARD
£0.00
£4.95
250
2.5ppm
STANDARD
(with low usage option)
£0.00
£1.00
0
3.9ppm
BRONZE
£49.00
£9.95
500
2.5ppm
BRONZE
(with low usage option)
£49.00
£1.00
0
3.9ppm
SILVER
£99.00
£19.95
1000
2.5ppm
SILVER
(with low usage option)
£99.00
£1.00
0
3.9ppm
GOLD
£199.00
£49.95
2500
2.5ppm
PLATINUM
£750.00
£99.95
5000
2.5ppm
PLATINUM PLUS
£1250.00+
£99.95
5000
2.5ppm
0800 Number Costs

NUMBER PRICING BAND - All our 0800 and Freephone numbers are sorted into pricing bands, ranging from Standard to Platinum Plus. The more expensive the band the more memorable the number (based on our pattern-matching algorithms)

SETUP FEE - This is the initial fee you pay to set the number up. It's a one-off fee.

MONTHLY FEE - This is the fee you pay on a monthly basis for each number that's live. The fee rises the higher the pricing band, and it entitles you to a number of bundled minutes (to a UK landline).

BUNDLED LANDLINE MINUTES - These are the number of UK landline minutes included each month with the number. The higher your monthly service fee, the more free minutes you'll get:

  • Standard numbers (Free to set up; £4.95/month) come with 250 bundled minutes
  • Bronze numbers (£49 to set up; £9.95/month) come with 500 bundled minutes
  • Silver numbers (£99 to set up; £19.95/month) come with 1000 bundled minutes
  • Gold numbers (£199 to set up; £49.95/month) come with 2500 bundled minutes
  • Platinum and Platinum Plus numbers (from £750 to set up and £99.95/month) come with 5000 bundled minutes

This means that the cost of calls within the bundled minutes allocation is under 2ppm!

COST OF EXCESS LANDLINE MINUTES - This is the cost in pence per minute (ppm) to receive calls on your freephone number, once your allocation of bundled minutes is used up. This varies, depending on where you are sending the calls, but to a UK landline costs 2.5ppm.

LOW USAGE OPTION - If you'd rather just pay-as-you-go, without the bundled minutes, choose our low usage option for just £1.00 per month and then pay just 3.9ppm for calls sent to a UK landline. This option is not available on Gold, Platinum or Platinum Plus numbers.



Costs to route your 0800 number to a mobile phone

To route your 0800 number to a UK mobile phone number you will have to pay an activation fee of £9.95 plus £4.95 per month. Once this is paid your 0800 number will be made live. You will then be charged a pence-per-minute rate based on your mobile network operator.

Your mobile routing call charges bill is generated monthly and if it is over £1.00, charged to your credit card or direct debit within 14 days of the billing date (1st of every calendar month). If your monthly call charges bill is less than £1.00 it is carried over to the next months bill.

You can change your terminating number at any time, free of charge in your number management panel.

See the table below for 0800 mobile routing rates.

  PeakOff-peakWeekend
O2 15.4p 15.4p 15.4p
Orange 15.4p 15.4p 15.4p
T Mobile 15.4p 15.4p 15.4p
Three 21p 21p 21p
Vodafone 15.4p 15.4p 15.4p

This table shows how much it will cost per minute to route your 0800 number to a UK mobile phone, based on what network you use.

For example, if you wish to route your 0800 number to a UK Orange mobile number, it would cost you:

  • 15.4p per minute to receive calls during the day
  • 15.4p per minute to receive calls after 6:00pm weekdays (off-peak)
  • 15.4p per minute during the weekends.

* For low-usage option, add 1.4ppm to the prices in this table.

Routing Your Freephone Number to an International Number

You can have your 0800/0808 Freephone Number routed through to an International number (landline or mobile). Calls will still be completely free for your callers, provided they are calling from a UK landline telephone.

There is a one-off charge of £9.95 to set up international routing to your account, plus a monthly charge of £2.50 per number, or alternatively you can activate the feature account-wide for all the numbers in your account for a setup fee of £49.95 and £9.95 per month.

You will also have to pay a higher pence per minute charge to receive calls on your international number. To determine this ppm charge please contact us to check your desired international routing.



JUST0800NUMBERS

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